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Thanks to everyone who came along to our meeting at the GMB Office.  Apologies for the delay in putting this out, however please see below the issues that were raised and we will be taking forward with management with a view to having these resolved.  It is simply unacceptable that you have to work in these conditions.

We have asked for a meeting with management and will let you know when that will be and the outcome.

Helen Meldrum
GMB Scotland Organiser

  1. Question on rule of 85
  2. Shaving times off duties to cover runs
  3. Staff crossing over each other
  4. Walkers being given driving duties.
  5. No continuity for staff or service users. Staff not able to build relationships with service users as no continuity, could be weeks before another visit from same staff member.
  6. Service users upset at getting so many different faces, especially dementia service users.
  7. Policy for lone working out dated as staff never know who is on shift…needing urgent review, as staff feeling vulnerable.
  8. Staff need to be given a copy of runs, as not consistent, and constantly changed.
  9. Electric cars, staff member not using own car, but taking electric car. This is an on-going issue.
  10. Still no courtesy calls to service users when staff have times changed due to short notice sickness, staff getting verbally abused for being late, when in reality, a phone call to service user with a short explanation would stop this.
  11. Staff being asked to take A.L. when they have no duties.
  12. Staff being paid overtime, when others are sitting with no duties.
  13. Onus being put on staff to phone and ask for duties, when in reality this cm2000 should know who is available and where they are.
  14. Staff still being moved all over, when the changes were meant to alleviate this.
  15. Paperwork, ie care plans, contact sheets, ordering pads, etc not getting done, as teams are too big and not going in often enough to learn routines.
  16. Some teams not having any issues, these are mostly teams who haven’t had much change in staff, areas and service users.
  17. Many staff feeling isolated, lots of lone working, lack of support. Not always answering phones at office.
  18. Lack of communication, staff at ground level, not getting any input into how runs are made up.
  19. Scheduling and organisers at loggerheads.
  20. Staff not kept informed of what is happening, leading to very low morale among workers.
  21. Very short staffed at weekends, leading to times being cut, and staff being put under a lot of pressure to deliver a good service.



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Posted: 24th January 2020

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